(925) 960-1187   
2593 EAST AVENUE  LIVERMORE, CA 94550   
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CANCELLATIONS  
   APPOINTMENTS  -  WEDDINGS  -  GROUPS  -  SPECIAL EVENTS
 
     
  Whenever an appointment is scheduled, we start a process of accommodating resources for your appointment in order to make it the best possible experience.

As part of the process we:
 
 
  • Reserve exclusive time from our professional(s)
  • Don't allow other appointments for that time
  • Reserve use of treatment room(s)
  • Assign recovery time before and after the appointment
  • Get all resources ready, including product(s) and equipment
  • If additional product(s) or resources are required we order them
  • In some cases we will call additional personnel to serve you better
 
  We will do every effort to accommodate your re-scheduling needs. However the following cancellation policy applies:  
 
IMPORTANT: If you need to cancel your appointment, call (925) 960-1187.  If we don't answer, please leave a message with our answering service. Email/Text Message or other types of cancellation are not accepted.
 
   
    Appointment Cancellation(s)  
 
  • Appointment cancellation requires a minimum of 48 hours notice.
  • With a notice of 48 hours or more: No charge(s) will apply.
  • Less than 48 hour notice: 50% of the service price will be charged.
  • Last minute/same day/"No Shows": 100% of the service price will be charged.
  • For Wedding, Groups and Special Events please visit their corresponding
    section.

    Thank You for your acknowledgement and understanding.
 
   
    Weddings  
 

DollFace has successfully served 100+ weddings parties at our salon, tri-valley venues and in different cities in Northern California. Some of our brides reserve their service date a few weeks or even a year in advance. In any case we are 100% committed to be there for you.

The moment you reserve a service date, we block completely all other wedding parties and regular appointment requests for that date.

To guarantee your service date, we request a 50% non-refundable deposit when making a reservation. The last thing we want to ask in your wedding day is for you to pay your services balance, so the other half of the balance and any other additional services added to the event are due two weeks before the wedding day.

We have extensive experience in weddings and special events, we aim to make this a stress free and memorable experience.

Thank you for your acknowledgement and understanding.


   
    Special Events and Groups  
 
 

DollFace has successfully serviced group parties at our salon, tri-valley venues and in different cities in Northern California.

The moment you reserve a service date, we block completely all other parties and regular appointment requests for that date.

To guarantee your service date, we request a credit card to have in file in case of cancellation, and in some cases a non-refundable deposit of 25 to 50% of the total services scheduled.

If you need to cancel your event the following policies apply:

- Two weeks notice: No charge
- Less than two weeks notice: 50% charge
- Same day/last minute/"no show": 100% charge.
- (if applicable the non-refundable deposit will be subtracted from the charge)
- Please note that a 20% gratuity will be added to groups of 4 or more.

Thank you for your acknowledgement and understanding.

 
         
     
 
Questions or comments? Call us at (925) 960-1187

Refund questions? Visit our refund policy page.
 
     
           
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